Q. "When we arrive at Lake Escape, what is the first thing we should do?"
A. Arrival
When you arrive invite your Co-Captain to accompany you to the office. Our check-in person will proceed to:
Appoint the co-captain to check off each item on
the inventory check list while the crew load their gear onto the boat with the
handcarts provided. Be particular when going through your check list
because you are responsible for the boat, its equipment and any losses or
damages not noted once you have signed the check list.
Q. "When can we board our houseboat?"
A. Boarding
Boarding time begins at 3:00p.m. if the cleaning
and maintenance is complete. If you arrive early please don't expect to get to
board early, because your boat may not be ready. If we know in advance
there is a possibility you can board early we will call you the day before you
are supposed to arrive. We are anxious about you starting your vacation early as
well. Also, if you think you may be late, please take the time to call and let
us know, so we can work with you to make alternate
arrangements.
Q. "We have never driven a houseboat before. Will I be given instructions on how to drive it?"
A. Orientation
Before departure, you will be given a thorough
orientation concerning all aspects of the houseboat. During the orientation the
prop will be checked and all controls, features, systems, and their maintenance
and safe operation will be shown and explained to you. Navigational procedures,
how to beach and tie off, along with other boating maneuvers, will be explained
and or demonstrated. After the orientation is complete our staff will be pleased
to answer any questions you may have. We have found that even first time boaters
that pay attention during the orientation have little to no trouble on their
first houseboat adventure!
Q. "What kind of paperwork do you require to rent a houseboat?"
A. Charter Rental Agreement
Along with other paperwork, you will be sent a
charter agreement which enters you into a contract. You will be totally
responsible for the safe operation and care of the boat and its equipment.
Please take the time to carefully read this agreement and share it with your
crew to ensure they too understand the rules and regulations while having the
best time possible on their houseboat vacation. You are the "captain" and the
temporary "owner".
Q. "What about insurance for the boat, our belongings, etc.?"
A. Insurance
Due to the high cost of the boats, Lake
Escape carries a Damage Waiver covering the chartered boats. Should damages be
incurred, you will be responsible for paying up to the first $1500.00 of any
loss. Advance payment will be left on account at the office in the form of cash,
Visa, MasterCard, Discover, certified check. This
liability can be reduced to the first $500.00 of any loss for a surcharge of
$15.00 per night. This Damage Waiver only covers the boat. It does not cover
you, the crew, or your personal belongings.
Q. "Who pays for the gas?"
A. Fuel Expense
Houseboats will be sent out with full tanks of gas
and upon arrival will be refueled at charterer's expense.
Q. "What about "Sandy", my dog, can she come on vacation with me?"
A. Pet Policy
Due to health regulations Lake Escape
enforces a strict NO PETS POLICY. If you have a pet on the houseboat, your
damage deposit will be forfeited.
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